This privacy policy describes how Jengupay collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, contact information (such as email address and phone number), and any other information you provide when registering for an account or using our services.
- Transaction Information: We collect information about your transactions, including the amount, date, and time of the transaction, as well as the parties involved.
- Device Information: We collect information about the device you use to access our website, including the device type, operating system, and unique device identifiers.
- Log Data: We collect log data, which includes your IP address, browser type, referring URL, and pages visited on our website.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services.
- To process transactions and send you transaction confirmations.
- To communicate with you about your account and our services.
- To personalize your experience on our website.
- To detect and prevent fraud and other illegal activities.
- To comply with legal and regulatory requirements.
3. How We Share Your Information
We may share your information with the following parties:
- Service Providers: We share information with third-party service providers who help us operate our website and provide our services, such as payment processors and data analytics providers.
- Mobile Money Providers: We share transaction information with MTN Mobile Money and Orange Mobile Money to facilitate mobile money transfers.
- Billers: We share bill payment information with billers to process your bill payments.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information.
- Implementing access controls to restrict access to your information.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal and regulatory requirements. We may also retain your information for a longer period if necessary to resolve disputes or enforce our agreements.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [insert contact information].
7. Cookies
We use cookies to collect information about your use of our website. Cookies are small text files that are stored on your device. We use cookies to personalize your experience on our website, analyze website traffic, and target advertising. You can disable cookies in your browser settings, but this may affect your ability to use our website.
8. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our website after any such changes constitutes your acceptance of the new privacy policy.
9. Contact Information
If you have any questions about this privacy policy, please contact us at [insert contact information].
