Privacy Policy

Your privacy is important to Jengupay. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

  • Personal Data: Personally identifiable information, such as your name, email address, phone number, and demographic information, that you voluntarily give to us when you register with the website or use our services.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Mobile Money Information: Information related to your Mobile Money accounts, such as your Mobile Money number and network provider, that you provide to us when using our Mobile Money payment processing services.
  • Log Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type and operating system, the pages you view, the dates and times of your visits, and the pages you viewed directly before and after accessing the website.
  • Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device.

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

  • To provide, maintain, and improve our services.
  • To process transactions and send you related information, including confirmations and invoices.
  • To send you technical notices, updates, security alerts, and support and administrative messages.
  • To respond to your comments, questions, and requests and provide customer service.
  • To communicate with you about products, services, offers, promotions, rewards, and events offered by Jengupay and others, and provide news and information we think will be of interest to you.
  • To monitor and analyze trends, usage, and activities in connection with our services.
  • To personalize and improve the services and provide advertisements, content, or features that match user profiles or interests.
  • To link or combine with information we get from others to help understand your needs and provide you with better service.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • With Your Consent: We may share information with your consent or at your direction.
  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers are authorized to use your personal information only as necessary to provide these services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the website or the public, or (d) protect against legal liability.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We take reasonable measures to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [insert contact email address here]. We will respond to your request within a reasonable timeframe.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the website and our services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at [insert contact email address here] or through the contact form on our website.

By using Jengupay’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.