Privacy Policy

Your privacy is important to Jengupay. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using Jengupay, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our services, including:

  • Personal Information: This includes your name, email address, phone number, and other contact information that you provide when registering for an account or contacting us.
  • Payment Information: When you use our services to process payments, we collect information about the transactions, including the amount, date, and time of the transaction, as well as the payment method used (e.g., Mobile Money account, bank card details).
  • Device Information: We collect information about the devices you use to access our services, including the device type, operating system, browser type, IP address, and mobile network information.
  • Usage Information: We collect information about how you use our services, including the pages you visit, the features you use, and the actions you take.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: We use your information to provide you with the payment aggregation services you request, to personalize your experience, and to improve the quality and functionality of our services.
  • Processing Payments: We use your payment information to process transactions and to ensure that payments are made securely and accurately.
  • Communicating with You: We use your contact information to communicate with you about your account, to provide customer support, and to send you important updates and notifications.
  • Marketing and Advertising: With your consent, we may use your information to send you promotional materials and offers about our services.
  • Compliance and Security: We use your information to comply with applicable laws and regulations, to prevent fraud and abuse, and to protect the security of our services.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us to provide and improve our services, such as payment processors, data analytics providers, and customer support providers.
  • Business Partners: We may share your information with our business partners to offer you products or services that may be of interest to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your sensitive information during transmission and storage.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Security Monitoring: We regularly monitor our systems for security vulnerabilities and attacks.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights with respect to your information:

  • Access: You have the right to access the information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your information.
  • Objection: You have the right to object to the processing of your information.
  • Withdrawal of Consent: If you have given us your consent to process your information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [insert contact email address].

6. Data Retention

We will retain your information for as long as necessary to provide you with our services and to comply with our legal obligations.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [insert contact email address].

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at [insert contact email address] or [insert phone number].